Support Ticket
Have a question or need assistance with our theme? We're here to help.
If you’re experiencing issues or need setup instructions, please refer to our documentation and video tutorials for step-by-step guidance. These resources cover all the necessary steps to use and configure the theme.
If you can’t find the answers you need, please fill out the form below to submit a support ticket. Our Customer Happiness team will respond as soon as possible.
When submitting a support ticket, include a screenshot or video to clearly illustrate the issue. You can use the Lightshot Chrome extension for screenshots and Loom for video recordings (recommended) directly from your browser. This helps our team quickly identify and resolve your issues.
Please make sure to update WP Travel Engine and its add-ons to the latest version before sending request for support. We regularly update our themes and plugins fixing issues and adding more features. Most issues are caused when the plugins are not updated.
We answer most of your questions within a few hours, and we do our best to answer all your questions by the next business day. Support is limited on weekends and holidays. The standard time zone of Nepal from Coordinated Universal Time (UTC) is +5:45. Our official support timing is from 00:15 AM – 7:15 AM EST.